Support
Need a hand with one of our apps? Start with the answers below, or report a problem.
Report a problem
Open an issue on GitHub and tell us which app you're using, your iPhone model and iOS version, and what happened. A free GitHub account is needed. Issues are public, so please don't include personal information.
Crankle questions
Crankle can't search or play music
Crankle needs access to Apple Music and an Apple Music subscription. Open Crankle's Settings and tap Allow Access under Apple Music. If you previously said no, open the iPhone Settings app, choose Crankle, and turn on Media & Apple Music.
My rankings aren't syncing
Make sure you're signed in to iCloud on each device, then open Crankle's Settings and tap Sync Now under Sharing & Sync. The same section shows the current iCloud status and any error.
How do I share a ranking?
Open the ranking and use its share option to invite someone with their Apple Account. They'll get an invitation they can accept in Crankle.
How do I restore my theme purchase?
Open Crankle's Settings and tap Restore Purchases. You need to be signed in with the same Apple Account you used to buy.
New songs are landing in the wrong place
In Crankle's Settings, under Ranking, choose whether songs are added one at a time as they play or all at once, and whether new songs go to the top, middle or bottom of the list. In tier lists, new songs start in the unplaced pool.
How do I delete my Crankle data?
Deleting the app removes the rankings stored on your iPhone. To remove synced copies, manage Crankle's data in the iPhone Settings app under your name, then iCloud. See the privacy policy for more.